Boab Hosting (hereinafter, “Boab Hosting,” “we,” “us,” or “our”) provides managed WordPress hosting services, software, and support through our website, and other related applications, services, and personnel (collectively, the “Services”).
IF YOU ARE PURCHASING OR USING OUR SERVICES IN ANY WAY, READ OUR TERMS OF SERVICE FOR DETAILED INFORMATION ABOUT YOUR LEGAL OBLIGATIONS.
After reading this Policy, if you have additional questions or would like further information, please contact us.
Personal Data Collection and Usage.
As further explained below, we collect and process personal data only for lawful reasons, such as when the processing is necessary to perform a contract, like the Terms of Service, and our legitimate business interests, such as improving, personalising, marketing, and developing the Services and promoting safety and security.
User Defined Data
Account Payment Data
If you set up a Boab Hosting account through our Services or otherwise engage with Boab Hosting, you provide basic contact and/or account setup information, such as your name, email, address, company information, username, password, and payment information. Please note that we do not store your payment information, but the third-party payment processors we engage may retain your payment information in accordance with their own privacy policies and terms.
Website Comments and Post
When you leave a comment, forum post, or contribute an article on our website, you have the option to provide a profile picture (or “Gravatar”), display name, website (URL), and other content or information at your option. Please note that any information you post to our website will be publicly available.
Inquiries and Other Data
When you contact us through our live chat, online contact form, or “Have a question?” portal on our website or through email or any other communication mechanism, you typically provide your name, email, the subject matter of your inquiry, and any other information you choose to provide at your option.
No Sensitive Data
Please do not provide any highly sensitive personal data when using the Services or communicating with us – such as social security numbers, health or medical information, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, or data concerning a person’s sex life or sexual orientation. We do not intentionally process highly sensitive personal data and reserve the right to reject or delete it.
User Defined Data Use
Provisions of Services
We use the data you provide to set up your account, provide the Services, receive or make payments, and communicate with you about your account and the Services.
Marketing of Services
We may use your information to market and promote our Services. You may opt-out of marketing communications at anytime by contacting us or clicking the “Unsubscribe” button in the applicable communication.
Security and Protection of Services
We use the information we collect to promote the safety and security of the Services, our clients, and other parties. For example, we may use your information to authenticate users, facilitate secure payments, protect against spam, fraud, and abuse, respond to a legal request or claim, conduct audits, or enforce our Terms of Service or other terms and policies that may be in effect.
Automatic Data Collection
We collect certain information via cookies and similar automated means when you use the Services, some of which may be personal data. Cookies and similar technologies do not gather your unique personal data, like name, date of birth, gender, or email. Rather, the information collected by cookies and other automated means is generally about your devices and your activities on your devices, such as search history, IP address, browser used, operating system and settings, access times, opens, clicks, and downloads of our email, and referring URL. If you are using a mobile device, we may also collect data that identifies your device, settings, and frequency of usage. This data may be collected by or shared with our third-party analytics, advertising, and anti-spam partners.
Automatic Data Collection Usage
Boab Hosting and its service providers use the automatically collected data described above to provide, advertise, and improve the Services, including to keep track of your preferences and profile information, customise services and content, measure the effectiveness of promotions and digital communications, place our advertisements on other websites, estimate your general location and time zone, protect against malicious activity and spam, and to secure your accounts.
For more information, please see www.allaboutcookies.org/cookies.
Third Party Data
From time to time, we may collect personal information from third parties such as public websites, social networks, and marketing partners. This information may include names, contact information, email, professional or employment information, and other information which is publicly available.
We may use information collected from third parties for our own promotional or marketing purposes, such as sending prospective clients emails about our Services.
You may opt-out of marketing communications at anytime by contacting us, clicking the “Unsubscribe” button in the applicable communication, or following “Unsubscribe” instructions included in the applicable communication.
Boab Hosting does not and will not sell, rent, or lease your personal data to third parties. We only share your personal data to third party contractors engaged for the sole purpose of providing, improving, promoting, and securing Boab Hosting services.
Third Party Contracted Services
* IT service providers to store and secure your personal data
* Email and communications processors
* Payment processors
* Support Contractors
* Analytics, tracking, and measurement partners
* Marketing and Advertising partners to market and promote Boab Hosting services.
We may share your information as required by law, to investigate potential illegal activities or violations of our Terms of Service or other agreements, to protect the security of our Services and users, or as a result of a merger, acquisition, or assignment with a third party.
Data Protection and Storage
We maintain reasonable administrative, technical, and organisational safeguards designed to protect against loss, misuse, or unauthorised access, disclosure, alteration, or destruction of the personal data that we collect from you. We restrict access to personal data collected about you to our employees, contractors, and certain third-party service providers as discussed above.
Please note, no website or storage mechanism can guarantee 100% security.
Generally, we store your personal data for as long as required to provide the Services to you, and when you cancel your account, we take reasonable steps to delete your personal data within a reasonable period of time. Sometimes, we may retain your information for a period of time after account cancellation to allow you to efficiently reinstate your Services account, if you so choose. We also may retain certain personal data after you cancel your account to the extent necessary to comply with our legal and regulatory obligations, for the purpose of fraud monitoring, detection and prevention, and for our tax, accounting, and financial reporting obligations. Where we retain data, we do so in accordance with any limitation periods and records retention obligations that are imposed by applicable law.
All files, databases and emails hosted on our servers remains your property. We will only access this data for troubleshooting purposes at your request. You are responsible for all data stored on your account and agree that you will not store private or financial information on our servers without encryption or security measures in place to protect such information.
Links to third parties
We may provide links to other websites as a service to you or in order to provide you additional venues in which you can leverage or share the opportunities of the Services.
Please be aware that we have no affiliation with these other parties, and cannot control and are not responsible for their information collection, use, and disclosure practices.
Please review and understand their privacy practices and policies, if any, before providing any personal data to them or using any of their services. We are not responsible for the content or information of these third-party sites, any products or services that may be offered through them, or any other use of the sites.
International data transfer
Changes may be made to this policy from time to time. You will be notified of substantial changes to this policy either by through the posting of a prominent announcement on the site, and/or by a mail message sent to the e-mail address you have provided.
If you have any questions about this policy or about this web site, please feel free to contact us by emailing support@BoabHosting.com.au.